Buy Cigar Online, Cigar Parties, Events & Services, Cigar Shop Knoxville TN

Good Guys Cigars, strives to offer the best products and service in the business. Our terms, conditions and policies are as follows:

SHIPPING POLICY

Thank you for shopping with us. Please review our shipping policy below to understand our delivery processes, state restrictions, and age verification requirements.

1. Age Verification Required

In strict compliance with federal laws and Tennessee state regulations regarding the sale of tobacco products, all customers must be at least 21 years of age to purchase from our store.

We utilize a secure, third-party age verification system at checkout.
Adult Signature Required: All shipments containing tobacco products require an adult (21+) signature upon delivery. The delivery courier will verify your government-issued ID. Packages will not be left at the door or delivered to minors.

2. Processing & Handling Times

Standard Processing: Orders are typically processed and prepared for shipment within 1–2 business days (excluding weekends and major holidays).
Order Cut-off: Orders placed after 2:00 PM EST on Fridays or over the weekend will begin processing on the following Monday.
You will receive a shipment confirmation email with tracking information as soon as your order leaves our facility.

3. Shipping Rates & Carrier Options

We ship via major couriers compliant with domestic tobacco transportation regulations. Shipping costs are calculated at checkout based on package weight, delivery speed, and the required adult signature fee.

Standard Shipping: 3–7 business days.
Expedited Shipping: 2–3 business days.
Note: Delivery times are estimates provided by the carrier and are not guaranteed.

4. Shipping Restrictions & Prohibited Destinations

Due to strict and varying state regulations regarding the online sale and shipment of premium cigars and tobacco products, we do not ship to the following locations:

States: Utah, Hawaii, South Dakota, and any other states or municipalities where internet tobacco sales are legally prohibited.
International: We currently only ship to authorized addresses within the United States. We do not ship internationally.
P.O. Boxes / APO / FPO: Because an adult signature is legally required upon delivery, we cannot ship to P.O. Boxes, APO/FPO addresses, or military bases.

5. Taxes & State Compliance

Orders shipping to addresses within the State of Tennessee are subject to applicable state and local sales tax, as well as state tobacco excise taxes where legally mandated. For customers purchasing from outside of Tennessee, you are responsible for complying with your local state’s tobacco tax and consumption laws.

6. Humidification & Product Care

To ensure your premium cigars arrive in optimal smoking condition, all loose cigars are carefully sealed in airtight, humidified packaging (such as Boveda packs or equivalent) prior to shipment. This keeps your cigars perfectly stabilized for up to 30 days while in transit.

7. Lost, Damaged, or Delayed Shipments

If your package arrives damaged, or if a shipment is significantly delayed or lost by the carrier, please contact our customer service team immediately.

Damaged Items: Please take photos of the damaged packaging and product and email them to us within 48 hours of delivery so we can initiate a claim and arrange for a replacement.

RETURN POLICY

We want you to be completely satisfied with your purchase. Due to the perishable nature of premium cigars, our return policy balances customer satisfaction with strict quality and freshness standards. Please review our guidelines below for returns, damaged shipments, or order discrepancies.

1. Return Windows & Eligibility

Unopened Items: You may return any unopened box, bundle, or five-pack within 14 days of delivery for a full refund or store credit, minus shipping costs.
Opened/Sampled Items: If you try a cigar and are not satisfied, you may return the remaining cigars within 14 days, provided no more than 1 or 2 cigars have been smoked from a box or bundle. We will issue a pro-rated store credit for the returned, unsmoked cigars.
Singles: Individual cigars (singles) are not eligible for return unless they arrived damaged or defective.

2. Damaged or Defective Shipments

Reporting: If your cigars arrive damaged, cracked, moldy, or over-humidified, you must notify us within 48 hours of delivery.
Process: Please take a photo of the damaged items and the packaging, and contact our support team. We will provide a prepaid return shipping label and issue a 100% refund or immediate replacement at no extra cost to you.

3. How to Return Items

Authorization: All returns require a Return Merchandise Authorization (RMA) number. Do not ship items back without contacting us first, as unauthorized returns cannot be processed.
Packaging: Cigars must be returned in their original cellophane, tubes, or boxes, and packed securely with a humidification device (like a Boveda pack) to prevent damage and drying out during transit.

4. Refunds & Processing

Inspection: Once we receive and inspect your returned items to verify their condition, we will process your refund or credit within 3 to 5 business days.
Method: Refunds will be issued back to the original payment method used at checkout. Original shipping charges are non-refundable unless the return is due to our error or a damaged shipment.

TERMS & CONDITIONS

Welcome to our online store. By using this website and purchasing our products, you certify that you are at least 21 years of age, which is the legal age to buy tobacco products in the State of Tennessee. All orders are strictly for personal use, and resale is strictly prohibited. Buyers assume all responsibility for complying with their local tobacco regulations, import laws, and state excise taxes. We reserve the right to verify your age using third-party verification services, request photo identification, or cancel any order at our sole discretion due to suspected underage purchasing, bulk resale, or typographical pricing errors. All sales are final, and our liability is limited strictly to the purchase price of the items ordered. This agreement is governed by the laws of the State of Tennessee, and any legal disputes shall be resolved exclusively within its state or federal courts.

We respect your privacy and are committed to protecting your personal data in accordance with applicable privacy laws and the Tennessee Information Protection Act (TIPA). When you visit our website or make a purchase, we collect necessary information such as your name, billing and shipping addresses, email address, phone number, and payment details to process your orders. Crucially, we collect and share limited personal data with trusted third-party age verification services to legally confirm you are 21 or older before full access or shipment is granted. We also use cookies and automated tracking to analyze site traffic and enhance your browsing experience. We do not sell your personal information to third parties; it is shared only with service providers essential to our operations, including payment processors, shipping carriers, and marketing partners. By using our website, you consent to this collection and use of your information, and you may contact us at any time to review, update, or request the deletion of your personal data.